Privacy Policy
At Index Attestation Services, we value the trust our clients place in us and are committed to protecting the privacy and confidentiality of personal information shared through our website and services.
This Privacy Policy explains how Index Attestation Services collects, uses, stores, and protects your information when you access our website or use our attestation and documentation services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and business information necessary for providing our services, including:
- Full name
- Phone number
- Email address
- Passport copy
- Emirates ID copy
- Address details
- Educational or personal certificates
- Business documents submitted for attestation
- Payment and transaction details
- Any other information voluntarily provided by the client
We may also collect technical data such as:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
The details provided by users are utilized strictly for service execution, communication, operational management, and improving the overall customer experience.
- Processing attestation and legalization requests
- Communicating service updates and delivery status
- Coordinating with embassies, government authorities, and courier partners
- Verifying submitted documents
- Improving website performance and customer experience
- Responding to inquiries and customer support requests
- Maintaining legal and administrative records
- Sending important service-related notifications
We only use client information for legitimate business and operational purposes related to our services.
3. Document Confidentiality
Index Attestation Services understands the sensitive nature of personal and official documents.
All documents submitted to us are handled with strict confidentiality and are accessed only by authorized personnel involved in the processing procedure. We implement appropriate administrative and operational measures to help prevent unauthorized access, misuse, or disclosure of client information.
4. Sharing of Information
We do not sell, trade, or rent personal information to third parties.
However, client information and documents may be shared when necessary with:
- Government departments
- Embassies and consulates
- MOFA and related authorities
- Universities or verification agencies
- Courier and logistics partners
- Payment processing providers
- Legal or regulatory authorities when required by law
Information shared with such entities is limited to what is necessary for completing the requested service.
5. Cookies & Website Analytics
To enhance website functionality and understand visitor interactions, our platform may store limited browser-based data such as cookies and usage insights.
Cookies help us understand visitor behavior, remember preferences, and optimize website functionality. Users may choose to disable cookies through their browser settings; however, some website features may not function properly as a result.
6. Data Security
We take reasonable technical and organizational precautions to safeguard client information from unauthorized access, alteration, loss, or misuse.
While we strive to maintain secure systems and processes, no method of internet transmission or electronic storage can be guaranteed as completely secure. Users share information with us at their own discretion.
7. Third-Party Links
Our website may contain links to external websites or third-party services for additional information or convenience.
Index Attestation Services is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.
8. Data Retention
We may retain submitted information and documents for a reasonable period as required for operational, legal, compliance, or record-keeping purposes.
Once the retention period is completed, data may be securely deleted or destroyed in accordance with applicable practices.
9. User Rights
Clients may request to:
- Access their personal information
- Correct inaccurate information
- Update submitted details
- Request deletion of information where legally applicable
Requests related to personal data may be submitted through our official contact channels.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or legal guardian supervision.
We do not knowingly collect personal information from minors through our website.
11. Updates to This Privacy Policy
Index Attestation Services may update this Privacy Policy periodically to reflect changes in services, legal obligations, or operational practices.
Any revised version will be published on this page with immediate effect upon posting.
12. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your information, please contact:
Index Attestation Services
Website: https://attestationinuae.com/
Email: info@attestationinuae.com